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e.PN Law Enforcement and Government Authorities Cooperation Policy

Sera hii inasimamia ushirikiano halali wa huduma ya e.PN na vyombo vya sheria na mamlaka nyingine za serikali kuhusiana na maombi ya kufichua taarifa zinazohusu watumiaji, akaunti zao na miamala yao.

The purpose of this Policy is to ensure compliance with applicable law, the principles of necessity and proportionality, as well as the protection of the rights and legitimate interests of users and third parties. This Policy is addressed exclusively to competent authorities; private individuals, lawyers, collection agencies and other commercial entities shall use customer support channels and are not covered by this document.

Cooperation is carried out in accordance with the laws of the Republic of Seychelles and, where applicable, international treaties. Requests from foreign authorities shall, as a general rule, be submitted through mutual legal assistance procedures (MLA/MLAT) via the designated central authorities, unless otherwise expressly permitted by law. The Company reserves the right to verify the competence of the requesting authority and the proper procedural form of the request.

Maombi yote kutoka kwa mamlaka zinazohusika yatasomeshwa kupitia njia rasmi ya mawasiliano ya e.PN yenye mada ""Law Enforcement Request. Kwa utoaji wa hati rasmi za karatasi, anwani ifuatayo ya posta itatumika: Digital Waves LTD., 306 Victoria House, Victoria, Mahe, Seychelles. Ombi lazima litoke kwenye kikoa rasmi la mamlaka na liwe na taarifa kuhusu afisa anayehusika, idara yake na maelezo ya mawasiliano, pamoja na nambari ya kesi/faili.

A request shall include:
  1. Jina kamili la mamlaka, maelezo ya mawasiliano na afisa anayehusika;
  2. The legal basis, including reference to the applicable law and type of procedural instrument;
  3. The case/file number, date of issuance, term of validity and territorial scope of the investigation;
  4. Vitambulisho vya mhusika wa data (angalau kimoja, ikiwezekana vingi), kama vile: anwani ya barua pepe na nambari ya simu iliyounganishwa na akaunti, kitambulisho cha mtumiaji wa e.PN, maelezo ya kadi pepe (nambari 4 za mwisho pekee), maelezo ya muamala (tarehe/saa (UTC)), kiasi, sarafu, MCC, kitambulisho cha muuzaji, maelezo ya upakiaji salio/utoaji salio, miamala ya sarafu-fiche (hash, anwani za pochi), vitambulisho vya kiufundi (anwani ya IP, vitambulisho vya kifaa);
  5. A clear description of the data requested and a limited time period to which the request relates;
  6. Information on any prohibition on notifying the user (if applicable) and the preferred method of delivery of the materials.
The Company recognises the following procedural instruments and aligns the scope of disclosure accordingly:
  1. A lawful request (a “production order”) – basic account and account-related activity information within the limits allowed by law;
  2. Amri/hukumu ya mahakama – seti pana ya data, ikijumuisha baadhi ya kumbukumbu za kihistoria na taarifa za miamala;
  3. A search and seizure warrant – access to protected data or compulsory disclosure, subject to procedural safeguards;
  4. Data preservation orders (“preservation”) – temporary preservation of specifically identified data;
  5. Maombi ya dharura ("ufichuzi wa dharura") – katika hali za tishio linalokaribia kwa maisha na/au hatari ya jeraha kubwa mwilini, yakithibitishwa kwa maandishi na afisa anayehusika.

The Company may request clarifications and may limit over-broad wording in order to comply with the principles of necessity and proportionality.

Depending on the product and the actual availability of records, the Company may hold:
  1. Account information (name/pseudonym, contact details, registration date, account status, information on consents);
  2. KYC/AML materials (documents provided, results of sanctions/PEP screenings, dates of verifications; access to copies of documents is granted only where there is a sufficient legal basis);
  3. Data relating to virtual cards (type, issuing partner, last 4 digits of the card number; access to full card details may be restricted by PCI DSS requirements and the policies of banking partners);
  4. Transactional data (authorisations and clearing records, date/time (UTC), amount, currency, MCC, merchant identifier, statuses, decline/chargeback codes, top-ups/withdrawals and refunds);
  5. Information on cryptocurrency transactions, where applicable (hash, addresses, routing metadata);
  6. Technical logs (IP addresses, user agents, auxiliary device identifiers, authentication records, risk-engine telemetry to a reasonable extent);
  7. Nyenzo za usaidizi kwa wateja (tiketi, mawasiliano, viambatisho, pale ambapo kuna msingi wa kisheria wa kutosha).

The Company is not a messaging provider, does not store the “content of communications” between users and does not carry out covert geolocation tracking; location data may be present only indirectly in network logs.

Proportionality and Data Minimisation. Kampuni inatoa tu data ambayo ni muhimu kwa ajili ya lengo lililoelezwa na ndani ya kipindi maalum cha muda. Mamlaka zinaombwa kubainisha vitambulisho na kipindi husika kwa usahihi iwezekanavyo.

User Notification. As a general rule, the Company’s policy is to notify the user of a request received, provided that such notification is not prohibited by law or a court order and does not create a risk of harm, destruction of evidence or interference with the investigation. Where permitted by law, notification may be delayed or not provided.

Emergency Requests. In the event of an imminent threat to life or serious bodily harm, an authorised official shall submit a request marked “EMERGENCY”, accompanied by written confirmation of the circumstances of the threat and the necessity of immediate disclosure. The Company gives priority to such requests and discloses the minimum amount of data necessary.

Processing Timeframes and Priorities. Maombi huchakatwa wakati wa saa za kazi za Kampuni (Jumatatu hadi Ijumaa, :0009–18:00, UTC+3), bila kujumuisha sikukuu rasmi. Maombi ya dharura hupokelewa saa 24/7 kwa barua pepe yenye alama inayofaa. Pale ambapo tarehe za mwisho za utaratibu zimewekwa kisheria, Kampuni inajitahidi kuzingatia tarehe hizo za mwisho au kuarifu mamlaka kuhusu hitaji la kuongezewa muda.

Cost Reimbursement. Katika kesi zinazoruhusiwa na sheria husika, Kampuni inaweza kuomba fidia ya gharama halisi na za busara zinazohusiana na utafutaji, uchakataji na uhamishaji wa nyaraka. Taarifa kuhusu kiasi na utaratibu wa fidia hutolewa kwa ombi la mamlaka husika.

Clarification, Limitation or Refusal. The Company may request clarification, limit the scope of disclosure or refuse to comply where the request does not comply with applicable law, falls outside the competence of the authority, is excessively broad, lacks sufficient identifiers, or would infringe the rights and freedoms of data subjects without a proper legal basis. All requests and actions taken in relation thereto are recorded in the Company’s internal logs.

Final Provisions. This Policy may be updated from time to time; the current version is published on the e.pn website. This document does not amend user agreements or privacy policies and applies together with them insofar as it relates to interaction with government authorities. By submitting a request, the authority confirms its powers and its agreement to comply with the requirements of this Policy.